[ghost gambler anon]

Grinding the $55 buy-in Sunday tournament at Ignition last night when the entire lobby froze at 11:47 PM with exactly 47 players remaining. Prize pool was sitting at

,200 with top 45 spots paying out minimum $78 each.

I was sitting 23rd in chips with about 180K stack when everything locked up. Chat support finally responded 2.5 hours later saying "technical restart required" but gave zero timeline on when we'd get our equity back or if they're just refunding buy-ins.

Anyone else caught in this mess?

Been playing their tournaments for 8 months and never seen a freeze this deep into a final table bubble. Really need to know if this is standard protocol or if I should be pushing harder with support for actual prize pool compensation.

[payoutanalyst rex]

Same tournament, sitting 31st with 142K when it died. Support ticket #4429871 still shows "under review" after 18 hours. This isn't a simple refund situation since we were all in the money bubble — they owe us ICM equity calculations at minimum.

I've tracked Ignition's tournament disruption policy and they typically take 48-72 hours to process these manually. Last time this happened in October with their

00 Sunday Major, players got ICM payouts but it took 5 business days to hit accounts.

Document your exact chip count and position when it froze. You'll need those numbers when they finally respond with the settlement offer.

[southside sam 99]

Ignition's tech is garbage for tournaments. Happened to me twice this year already and both times they just refunded the buy-in like I didn't grind for 4 hours to build that stack.

You want reliable tournament software? BetUS runs their Sunday majors on better infrastructure. Never had a single freeze in 6 months of playing their $75 guarantee events.

[rookie question rob]

Wait, so when tournaments freeze like this, they don't just restart from the same point? I'm new to online poker and was thinking about trying some of the smaller buy-in events at Ignition but this sounds pretty scary.

If you're 47 players deep and close to the money, losing all that time investment over a technical issue seems really unfair. Is this common across all the poker sites or just Ignition specifically?

Should I be looking at other options for tournament play? I was going to start with their

Just hit a decent win on NBA props last week and trying to cash out $950 from an offshore book. They're asking for driver's license, bank statement from last 30 days, and a selfie holding my ID. Submitted everything Tuesday morning but still showing "under review" 4 days later.

Is this normal timing? The site says 24-48 hours for document verification but I'm past that window. This is my first withdrawal over $500 so maybe they're being extra careful, but getting nervous about the delay.

What's been everyone's actual experience with verification times? Trying to figure out if I should be worried or just wait it out.

2 daily tournaments but maybe I should reconsider if this kind of thing happens regularly.

[crashgame carla]

ICM calculations are the only fair way to handle this but Ignition's support team moves slower than molasses. I was in a similar spot back in September — $88 buy-in event froze with 52 left, I was 19th in chips.

Took them 6 days to calculate payouts and I ended up getting

27 instead of the $89 min cash I was guaranteed. Not terrible but the wait was brutal when you're expecting that money for the next week's bankroll.

Pro tip: screenshot everything before contacting support. Lobby position, chip counts, prize structure, the works. They'll ask for all of it anyway and having it ready speeds up the process by at least 24 hours in my experience.

For what it's worth, Voltagebet has been running smooth tournaments lately. Their Wednesday $50 guarantee hasn't had a single technical issue in the 3 months I've been playing it, and their support actually responds within 2 hours when stuff does go wrong.

[bulls backer 23]

This is exactly why I stick to cash games. Tournaments are a time sink even when they work properly, and when they don't you're stuck waiting days for some support drone to calculate what you "might" have won.

180K chips at 23rd place probably puts you around $95-110 ICM value anyway. Is waiting a week for that really worth the headache when you could just grind 1/2 NL and make the same money in two sessions?

[bonushunter bev]

Ghost_gambler_anon, I feel your pain on this one. Was grinding a similar spot in their Thursday

3 rebuy two weeks back when the entire tournament client crashed around midnight. 38 players left, I had built up to 220K chips from the starting 10K stack over 5 hours of solid play.

What really burned me was the timing — I had just doubled up against a loose player who kept shoving with weak aces, and was finally in position to make a real run at the final table. Then boom, everything freezes and you're left staring at a blank screen wondering if those 5 hours just evaporated.

Ignition's resolution process is painfully slow but they do eventually pay out based on chip equity. My case took 4 business days and I received

56 instead of the $67 min cash, so the ICM calculation actually worked in my favor since I was above average stack.

The frustrating part is their communication during the process. You get one automated email saying they're "investigating the technical issue" and then radio silence until the payout hits your account. No updates, no timeline, no way to check status beyond that generic support ticket number.

[degenerate dan b]

180K chips at 47 left is brutal timing for a freeze. I had Ignition crash on me during a

09 Sunday major last month when I was sitting 8th of 31 remaining — took them 11 days to sort the ICM and I lost like $40 in value compared to what I calculated myself using PokerStove. Their "technical restart" is code for "we're gonna take our sweet time figuring this out."

The worst part is they don't pause the blind structure during these freezes, so if you were short-stacked and banking on a double-up in the next few hands, you're screwed by the time they redistribute.

,200 pool means you're looking at maybe $68-85 depending on your exact position, but good luck getting that number quickly from their support team.

,200 with top 45 spots paying out minimum $78 each.

I was sitting 23rd in chips with about 180K stack when everything locked up. Chat support finally responded 2.5 hours later saying "technical restart required" but gave zero timeline on when we'd get our equity back or if they're just refunding buy-ins.

Anyone else caught in this mess?

Been playing their tournaments for 8 months and never seen a freeze this deep into a final table bubble. Really need to know if this is standard protocol or if I should be pushing harder with support for actual prize pool compensation.